Cancellation Policy
How to Request a Cancellation
All cancellation requests must be submitted through our official cancellation form or via email. Requests must include your full name, service details, and reason for cancellation.
Cancellation After 14 Days
Once the initial 14-day cancellation period has passed, no cancellations or refunds will be accepted, except where required by law or stated in your agreement.
14-Day Cancellation Rights (Consumers)
- No access or usage: Full refund within 14 days of purchase.
- Limited access: Partial refund within 14 days if not fully used.
- Fully accessed services: No refund under 14-day rule once services are used.
Payment Failures and Instalments
If instalment payments fail or are not completed, service access may be suspended or terminated. No refund will be issued for missed or failed payments.
Job Offer During Service Period
If you receive a job offer during training or recruitment, the service is considered successfully delivered and no refund will be applicable.
Termination by Synetal Solutions
We reserve the right to terminate services without refund in cases including non-payment, misconduct, unresponsiveness, breach of contract or applicable laws.
Voluntary Withdrawal
If you voluntarily withdraw before completion, refund eligibility will be assessed case-by-case. Completed services are non-refundable. Refund decisions are at the sole discretion of Synetal Solutions.
Services Already Delivered
No refunds will be issued for services that have already been provided, including CV preparation, interview coaching, training modules, or recruitment support.
Refund Policy Overview
- All refund eligibility is strictly governed by the terms of the signed agreement between you and Synetal Solutions.
- Refunds are calculated based on unused or undelivered portions of the service.
- Fees, program structure, and refund conditions are defined in the service contract.
- This policy serves as a general guideline and does not override signed agreements.
How to Request a Refund
To request a refund (where applicable), you must submit a written request via email or post. Your request must include:
Refund requests must be submitted within the eligible timeframe mentioned in your signed agreement.
Contact Us
For cancellations, refunds, or policy-related queries, please contact our support team.
123 Business Street, London, United Kingdom EC1A 1BB
Fair and Transparent, Always
We believe in clear terms and honest service. If you have any doubts about your eligibility for a cancellation or refund, our team is happy to guide you before you commit.
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